Frequently Asked Questions
1. How do I measure for my blinds?
You can find our full step-by-step measuring guide on our “How to Measure” page. We recommend measuring carefully and double-checking all dimensions before placing your order.
2. Are your blinds made to measure?
Yes, all our blinds are made to measure based on the exact dimensions you provide.
3. Do you make any size deductions?
For recess fit orders, we make a small deduction to ensure the blind fits neatly within the space. For exact fit (outside recess), no deductions are made.
4. How long does delivery take?
Your blinds are handmade to order in up to 5 working days, then sent by tracked courier which takes a further 7–10 days. In total, please allow 2–3 weeks from order to delivery. You will receive tracking by email as soon as your order ships. Need them sooner? Contact us before ordering and we will do our best to help.
5. Can I return my blinds?
As all our blinds are made to measure, returns are generally not accepted unless the product is faulty or incorrect.
6. What if I measure incorrectly?
We strongly recommend checking all measurements carefully. Unfortunately, we cannot accept responsibility for incorrect measurements provided by the customer.
7. Are your blinds easy to install?
Yes, our blinds are designed for easy installation and come with all necessary fittings and instructions.
8. Do you offer a warranty?
Yes, all our products come with a standard warranty against manufacturing defects.
9. Can I contact you for help before ordering?
Of course! Please visit our Contact Us page — we’ll be happy to assist you.
